24/7 Help Desk & Live Chat Support For HOSTADDON Customers
We help Hostaddon setup and operate a highly skilled remote tech support team that takes care of their entire
IT infrastructure and helpdesk support for their our customers 24/7.
- Dedicated 24*7 NOC Monitoring Team
- Dedicated IT Engineering Team
- Full Dedicated Support Engineering Team
- 24×7 Full Coverage with SLA & NDA
Seamlessly empowered our support operations with fully researched strategies and highly optimized resolution times.
Services Provided with 98.99% SLA :
- 24/7 Quality Live Chat Support
- Average Response Time 10 – 30 mins
- Average Resolution Time Upto 4 hours
- Emergency Phone Support
- Quality Checks & Auditing (All Servers and Infrastructure)
- Systematic Administration Levels for escalation matrix (L1,L2 & L3)
- Full IT Consultancy Services
- Proactive Monthly Server Audits
- Server Security Hardening
- More than 20 thousand Pre-Sales Live Chat requests processed
- (IM/Mail/Phone/Video) Support
- Performance Review Meetings
- SLA Review Meetings
- Regular Patches & Updates
- Sales / Billing Support provided whenever requested
